Set a content strategy around the customer journey
Start with business priorities and audience needs, then decide what the content should communicate, where it belongs, and what useful next step it supports.
Understand the context
Review audiences, customer motivations and objections, offerings, sales process, competitors, existing content, and relevant channels.
Define pillars and priorities
Organize themes around education, authority, problems and solutions, products and services, trust, conversion, and brand stories.
Plan the journey
Connect topics and formats to customer questions, funnel stages, campaigns, calls to action, and an editorial or promotional calendar as appropriate.


